Contact us
We’re here to help
Our friendly Australian support team is ready to help you with any questions or concerns.
- Real peopleready to help
- Mon – Fri9am – 5pm AEST
- We care aboutour community
Before you contact us…
You might find the answer faster in our Help Centre.
- Track My OrderCheck delivery status and tracking
- Start a ReturnEasy returns and refunds
- Help Centre & FAQsFind answers to common questions
Our support hours
- Monday – Friday
- 9am – 5pm AEST
- Saturday – Sunday
- Closed
We’re closed on public holidays.
Quick answers
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How long does delivery take?
Most orders ship within 1–3 business days. Standard delivery takes 3–7 business days Australia-wide, with tracking sent to your email.
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How do I return or exchange an item?
Start a return from your account within 30 days of delivery. Once the maker receives the item, refunds are processed within 5 business days.
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How does the 3D Sunday Market work?
Every Sunday you can wander our virtual market, visit maker stalls in 3D and buy directly from each stall.
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Can I change or cancel my order?
You can change or cancel an order until the maker marks it as dispatched. Go to Track My Order and choose Edit order.
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Where can I track my order?
Open Track My Order in your account or use the tracking link in your dispatch email.
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How do OZZ MADE Rewards work?
Earn points on every purchase and redeem them at checkout. Points never expire while your account is active.